FAQs

1. How can I contact you?

You can reach us via email at anovajewelry@gmail.com for any inquiries or assistance regarding our products and services.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the specific item and its availability. We prioritize efficient shipping to ensure timely delivery to our customers.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a refund within 30 days of receiving your item. Please contact us to initiate the return process.

4. What items are non-returnable?

Certain items, such as custom products and final sale items, cannot be returned. Additionally, gift cards are non-returnable.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.

6. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

7. Can I exchange an item?

Yes, exchanges are possible. However, the return must first be accepted. Once your return is processed, you can place a new order for the replacement item.

8. How do I start a return?

To initiate a return, please contact us at anovajewelry@gmail.com within the 30-day return window to receive instructions on how to proceed.

9. What if I haven't received my refund yet?

If more than 10 business days have passed since you received notification of your refund approval and you have not received it, please contact us for assistance.

10. Do you offer personalized customer experiences?

Yes, we are committed to providing personalized customer experiences. We encourage you to reach out with any specific requests or questions regarding our handcrafted jewelry.